Screen isn't showing new content

You published a change, but the display still shows the old playlist.

1. Check the player is online

Go to Screens in the dashboard. A gray dot next to the screen name means it hasn’t checked in recently.

• Gray for under 5 minutes: normal — players poll on an interval, wait it out.
• Gray for over 10 minutes: the player has lost its connection. Check the Roku’s network settings, or power-cycle the device.

2. Confirm the playlist is actually assigned

It’s easy to publish a design without assigning it to the screen’s active playlist. Open the screen’s Schedule tab and confirm the playlist you edited is the one currently live (not a draft or a different time slot).

3. Force a refresh

On the Roku remote: Home ×3, Up ×2, Right, Left, Right, Left, Right reloads the SignaCast Player channel and re-fetches its schedule immediately, instead of waiting for the next poll.

Still stuck?

Open a ticket from the dashboard’s Help menu (once ticket login is live), or email support with the screen’s device ID (found under Screens → device details).